Legal Statement and Disclaimer

1. Disclaimer

1.1 We are not liable for any compensation arising from service interruptions, data loss, or order delays caused by force majeure events, including but not limited to natural disasters, war, network failures, government actions, power or network-supply disruptions, and routine or emergency equipment and system maintenance or malfunctions.

1.2 We bear no legal responsibility for disputes or consequences arising from user communications, transactions (if applicable), or reliance on product descriptions or user reviews.

2. Third-party Links

2.1 This site may include links to third-party websites, provided solely for user convenience. We do not control these third-party websites and make no guarantees or endorsements for their content, privacy policies, or security.

2.2 Users are advised to understand the relevant risks fully before visiting third-party websites. You must handle disputes or losses caused by third-party services in accordance with their rules.

Compliance and Product Liability Statement

1. Compliance Statement

1.1 All "MM-CMHOME" products fully comply with the relevant laws and regulations of the EU and target markets, including but not limited to CE marking, the RoHS Directive, and all applicable product safety and electrical standards.

1.2 The products use environmentally friendly materials, and the manufacturing process strictly adheres to environmental and social responsibility standards, subject to EU and local supervision and inspection.

2. Product Liability

2.1 If a product’s inherent quality defect (excluding misuse, abnormal environment, or unauthorized modification/disassembly by users) causes direct economic loss or personal injury, "MM-CMHOME" shall bear the liability for compensation after assessment in accordance with the law.

2.2 Users must operate the products strictly in accordance with the product manual and warning labels. Any damage, accident, or loss resulting from improper use or failure to follow the instructions shall be the sole responsibility of the user.

2.3 We strictly adhere to EU and local consumer protection laws when carrying out product repairs, returns, exchanges, recalls, and after-sales processes.

Complaint and Dispute Resolution Clause

1. Complaint Handling

1.1 If you have any complaints, opinions, or suggestions regarding "MM-CMHOME" products or services, you may contact us at any time via the official website customer service, online form, official email, or other published contact methods.

1.2 We commit to respond and handle complaints within 7 business days from receipt of complete complaint materials, in accordance with EU consumer protection regulations.

2. Dispute Resolution

2.1 In case of any dispute between users and "MM-CMHOME" regarding products, services, or agreements, both parties shall negotiate in good faith and with respect to resolve the issue.

2.2 If consultation fails, either party may bring a lawsuit in the court of the place where "MM-CMHOME" is registered, in accordance with the law. The laws of the EU and the company's registered jurisdiction govern this agreement.

2.3 Users also have the right to file an online dispute resolution (ODR) request through the EU ODR platform (https://ec.europa.eu/consumers/odr/).